FAQ

Frequently Asked Questions

What does GIOTTE sell?

GIOTTE specializes in mouse pads and desk accessories, including gaming mouse pads, extended desk mats, ergonomic designs, wrist-rest pads, and decorative mouse pads.

How do I choose the right mouse pad?

Consider your desk space, mouse sensitivity settings, preferred surface texture, and intended use. Review the dimensions and product specifications on the individual product page before purchasing.

What is an extended mouse pad?

An extended mouse pad is designed to cover a larger area of your desk, often providing space for both a keyboard and a mouse. Check the listed dimensions to ensure it fits your setup.

Are the mouse pads suitable for gaming?

Some designs may be suitable for gaming, depending on their surface, dimensions, and construction. Review the individual product specifications to determine whether a particular model matches your preferences.

Do you offer ergonomic mouse pads?

Our collection may include mouse pads with wrist rests or other comfort-focused features. Check the product description to confirm the design and materials of each item.

How do I clean my mouse pad?

Cleaning instructions vary by material and construction. Follow the care guidance provided for your specific product. Avoid machine washing or soaking unless the product instructions expressly permit it.

Will the mouse pad fit my desk?

Product dimensions vary. Measure your available desk space and compare it with the measurements listed on the product page before ordering.

How long does shipping take?

Delivery times depend on your destination, shipping method, product availability, and carrier operations. Review the information provided at checkout and our Shipping Policy for further details.

Can I track my order?

Where tracking is available, relevant tracking information will be shared through applicable order or shipping notifications.

Can I return or exchange a product?

Returns and exchanges are handled according to our applicable return policy and consumer protection requirements. Please contact customer support for instructions before returning an item.

What if my item arrives damaged or incorrect?

Email giotte@outlook.it with your order number and clear photographs of the product and packaging. We will review your request and explain the available next steps.